Return & Refund Policy
At Dewa Direction, we are committed to providing high-quality services and ensuring customer satisfaction. Before making a payment, please read our Return & Refund Policy carefully, as it strictly outlines our stance on refunds and returns.
No Refund Policy
Once a payment has been made and work has commenced on your project, no refunds or returns will be provided under any circumstances. This policy is in place to ensure that our time, effort, and resources dedicated to your project are properly accounted for.
By making a payment, you acknowledge and agree to the following terms:
1. No Cancellation or Refund After Work Begins
As soon as we receive payment, our team immediately begins working on your project. Given the time, expertise, and resources involved, we do not entertain any requests for refunds once work has started.
You understand that initiating a project means that our team has allocated time and effort specifically for your order, and therefore, payments made are non-refundable.
2. No Refunds for Change of Mind or Unsatisfactory Results
We strive to deliver top-quality service; however, refunds will not be issued if you are dissatisfied with the work for reasons such as a change of mind, personal preference, or subjective opinions.
We encourage customers to communicate their expectations clearly before making a payment.
If you require modifications or adjustments, we are happy to make reasonable revisions as per our service agreement, but this does not entitle you to a refund.
3. No Refunds Due to Delays or External Factors
We work efficiently to meet deadlines, but certain factors like client responsiveness, requirement changes, or unforeseen circumstances may affect timelines. Delays do not qualify for a refund.
We will always communicate openly about progress and expected completion times.
4. No Refunds Due to Third-Party Issues
If our work is dependent on third-party platforms, tools, or services (such as ad accounts, hosting providers, software tools, or APIs) and there are delays, rejections, or failures due to their policies, we cannot be held responsible and no refund will be provided.
5. No Refunds for Partial Work
If a client decides to discontinue the project after we have started, for any reason, no refunds will be given for the work completed up to that point.
Acknowledgment & Agreement
By making a payment, you fully understand and agree that:
All sales are final, and no refunds or returns will be issued.
It is your responsibility to review our offerings, communicate your requirements clearly, and ensure you are ready to proceed before making a payment.
This policy is non-negotiable and applies to all customers without exception.
Contact Us
If you have any questions about our policy before making a payment, please contact us at support@dewadirection.com. We are happy to provide clarification and discuss project details to ensure complete transparency before work begins.
Thank you for choosing Dewa Direction. We appreciate your business and look forward to delivering outstanding results.