Cancellation Policy

Cancellation Policy for Dewa Direction

At Dewa Direction, we value customer satisfaction and aim to ensure a seamless experience with our products. However, if you wish to cancel an order, please refer to our cancellation policy outlined below:

1. Order Cancellation

• Before Shipment:
  Orders can be canceled within 24 hours of placement if the product has not been shipped. To cancel, please contact us immediately at [support email/contact number].
• After Shipment:
  Once the product has been shipped, cancellations are not allowed. You may opt for a return or exchange after receiving the product (subject to our Return & Refund Policy).

2. Custom or Personalized Products

• Orders for custom-made or personalized products cannot be canceled once production has started. These products are tailored specifically for you, and cancellations are not possible.

3. Refund Process for Canceled Orders

• If your order qualifies for cancellation, a full refund will be initiated within 7-10 business days from the date of approval. Refunds will be processed via the original payment method.
• Any processing fees incurred during the transaction may not be refundable.

4. How to Request a Cancellation

To request a cancellation, contact us at [support@dewadirection.com] or call us at [helpline number]. Provide your order ID and details for verification.

5. Exceptions

• Dewa Direction reserves the right to cancel orders under circumstances such as:
  • Stock unavailability.
  • Payment issues.
  • Incomplete or incorrect customer information.
  • Fraudulent activity.

In such cases, the customer will be notified immediately, and a full refund will be processed.

6. Disputes

For any disputes or concerns regarding cancellations, feel free to reach out to our support team. We are committed to resolving issues promptly and fairly.

We appreciate your understanding and cooperation. For further details, refer to our Terms & Conditions.