Shipping Policy

Effective Date: 01/01/2025

Thank you for shopping with Dewa Direction! We are committed to delivering your order promptly and securely. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our website.

1. Order Processing Time

Orders are processed within [1-3] business days after payment confirmation.
Custom or personalized products may require additional processing time, which will be communicated at the time of purchase.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Charges

Shipping charges are calculated at checkout and depend on the delivery location, product size, and weight.
Any applicable taxes or duties are the responsibility of the customer and will be calculated as per local regulations.

3. Shipping Methods and Delivery Time

We offer standard and express shipping options via trusted courier partners.
Estimated delivery times:
- Standard Shipping: [5-7] business days.
- Express Shipping: [2-3] business days.
Delivery times may vary based on the shipping location and external factors such as weather, strikes, or courier delays.

4. Order Tracking

Once your order is shipped, a tracking number will be provided via email or SMS.
You can track your order using the tracking link provided or by visiting the courier partner’s website.

5. Delivery Locations

We currently ship to locations within [India or specify regions/countries].
Certain remote or restricted areas may not be serviceable. You will be notified during the checkout process if delivery to your location is unavailable.

6. Undelivered Packages

If a package is returned to us due to incorrect or incomplete address details, the customer will be responsible for reshipping charges.
Dewa Direction is not liable for delays or non-delivery caused by customer errors in providing shipping details.

7. Damaged or Missing Items

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery.
To file a claim, email us at support@dewadirection.com with your order ID, a description of the issue, and supporting photos or videos.

8. Customs and Duties (For International Orders)

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authority.

9. Changes to Shipping Policy

Dewa Direction reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting.

10. Contact Us

For shipping-related inquiries, please contact:
Email: support@dewadirection.com
Phone: +91 8208140021
Address: Ulhasnagar 4, Mumbai, MH IN – 421004